What to include
Your device model, OS version, BaseballDraw version, the exact steps you took, and what happened instead.
Get a real answer from the developer.
For help with recording, importing, drawing tools, pose overlays, comparisons, purchases, or exports, email BaseballDraw support directly.
Protect your video
Start with a written description or an interface screenshot. Do not send private video unless needed and you are comfortable sharing it.
Billing help
Apple handles purchases and refunds. Use Apple Report a Problem for refund requests.
Recording or importing is blocked
Check Camera, Microphone, and Photos permissions for BaseballDraw in Settings. Say whether the issue happens while recording a new clip or importing an existing one.
An export will not save
Confirm BaseballDraw can add to Photos and the device has free storage. Include whether you were exporting a still frame or video.
Reinstalling on a new device
Download BaseballDraw again from your App Store Purchased list while signed in to the Apple Account that bought it. There is nothing to restore inside the app. Clips live on the device, so export anything you want to keep before deleting the app or moving devices.
Still paying for an old subscription
Earlier versions offered optional subscriptions. The current app includes every feature without one. Cancel a remaining subscription in your Apple Account subscription settings, and use Apple Report a Problem for refund requests.